FAQ’S


  1. Why do I appear to have 2 account balances?
  2. Is all my information secure?
  3. Who do I contact about my concerns?
  4. Is gambling on the Internet legal?
  5. What do I do if I get disconnected?
  6. How are the odds created for the games?
  7. Who is EFS International?
  8. Do I have to pay taxes on my winnings?
  9. How old do I have to be to play for real money?
  10. How much is the Play for Fun like the Play for Real version?
  11. Can there be bugs in the software?
  12. What happens if I lose money due to a bug?
  13. If I withdraw money from my EFS account back to my credit card, how long does it take to show up on my statement?
  14. What are deposits to my EFS account charged as?
  15. How much money can I deposit into my account by credit card?
  1. Why do I appear to have 2 account balances?
    In early August 2000, 2000 Online Casino upgraded our Java Games from 2.1 Games to the Beyond2000 line of Java Games. Our current Sportsbook still runs on the old 2.1 system, while our new casino, lottery and bingo games all run on the 2000 system. When you upgrade your 2.1 account, or signup for a 2000 account for the first time, you will have one username/password, but 2 EFS accounts, one for Sportsbook and one for all the other 2000 Online Casino products. To deposit and withdraw money from the sportsbook, go to your Sportsbook(or if you have previously downloaded our 2.1 casino software or received a CD in the mail, go to the "money section" in the casino) account and click on "account" and follow the links from there. You can deposit and withdraw from your 2000 account via the "Your account" link on the 2000 Online Casino website.



    All new products added to 2000 Online Casino will be compatible with your new EFS/2000 Online Casino 2000 account. Additional Bingo, Lottery and Casino games will be launching over the coming months, and our new Pari-mutuel horse wagering product will be launching in September.


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  2. Is all my information secure?
    Security for our customers has always been our top priority. This gaming site and EFS International both use the SSL Protocol to provide privacy and reliability between two communicating applications. SSL uses 128 bit encryption, which ensures server and client authentication. This is done through encrypted algorithms and cryptographic keys.

    What all this means is that before any data is sent from you, the client, to the server, or vice versa, the data is encrypted before it is transmitted. This will make it impossible for anyone to break this code and gain any confidential information.

    Also be careful when you choose your login and password. We recommend you choose a login and password that cannot easily be connected to you, your family or gaming. We strongly advise against code words like Casino, cash, password or money. Never forget your login, password.


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  3. Who do I contact about my concerns?
    If you have any concerns or questions, please feel free to contact our     Customer Service staff and they'll be more than happy to answer you.


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  4. Is gambling on the Internet legal?
    Every region throughout the world has different laws, and they change from time to time. To be sure, you should contact your local legal representatives to answer any of your questions.


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  5. What do I do if I get disconnected?
    If you happen to be in the middle of a game and you get disconnected for some reason, there is no need to panic. The exact state of your game will have been saved and will be restored when you reestablish your connection and restart the casino. You can then continue exactly from where you left off. This only applies if you are in the middle of a game or placing a wager. We want you to be protected from any accidental monetary loss.


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  6. How are the odds created for the games?
    The odds for both real money and playing for fun modes are created by a random number generator that resides on our server. For all card-based games, the deck or decks of cards are shuffled prior to each hand being dealt.


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  7. Who is EFS International?
    EFS International is the third party company that this is used to conduct all real money transactions. It ensures a secure gateway when setting up your account and provides all foreign currency changes. For more information on EFS, go to the EFS website at:     www.efsinternational.net


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  8. Do I have to pay taxes on my winnings?
    Paying taxes on your winnings depends upon the jurisdiction within which you reside. 2000 Online Casino will not provide details of individual's net proceeds or losses. This is up to the individual to declare to the proper authorities.


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  9. How old do I have to be to play for real money?
    No one under the age of 18 years will be allowed to play for real money. We have provided a play for fun version of 2000 Online Casino for those who are under the age of 18 or reside in a jurisdiction that prohibits Internet gaming.


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  10. How much is the Play for Fun like the Play for Real version?
    Both the Play for Fun and the Play for Real use identical software on our servers. The only difference is that one is for fun and the other is for real money.


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  11. Can there be bugs in the software?
    It is possible. If you do come across a problem, we have 24 hour phone and e-mail support. If you have any concern about the rules, implementation, or consistency of any game please contact our     Customer Service. If the problem cannot be immediately solved, the case will be investigated using the game logs of the server and if something is found to be wrong, our development team will assess the problem and fix it.


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  12. What happens if I lose money due to a bug?
    An investigation will commence and if our results show that there was a problem your money for the bet will be refunded immediately.


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  13. If I withdraw money from my EFS account back to my credit card, how long does it take to show up on my statement?
    When withdrawing from your EFS account back to your credit card, it will take anywhere from 3-5 business days to show up on your credit card statement. If 5 business days have passed, please contact the bank who issued you the credit card and ask them if they see a credit from EFS USA pending. If they do not, please contact     Customer Service .


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  14. What are deposits to my EFS account charged as?
    Deposits to your EFS account via credit cards get charged as purchases.


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  15. How much money can I deposit into my account by credit card?
    EFS International will accept deposits up to a total of $1000.00 USD per 24 hour period. There is also a $4000.00 monthly limit also. Please contact our     Customer Service for questions concerning your limits.


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